Wednesday, December 22, 2010

Answer me first before log a call

While waiting for the explorer data. I would like to understand:
1) When you first discover the amber light is on?
2) Is there any software installation/maintenance been performed recently?
3) Is there any hardware installation/maintenance been performed recently?
4) Is there any recent power failure?
5) What action you have tried to troubleshoot?
6) Do you notice any other abnormal situation (e.g. daemon down, network not working, etc)? Or the server still running as usual?

Thank you.

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